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论文编号：	9866
作者编号：	2120152887
上传时间：	2017/12/20 15:31:45
中文题目：	M海关机关管理沟通问题及对策研究
英文题目：	Research on Problems and Countermeasures of M Customs Administration Communication
指导老师：	赵伟
中文关键字：	海关，管理，沟通
英文关键字：	customs, management, communication
中文摘要：	近年来，M海关的发展缓慢，工作创新不足、任务完成质量不高，创新性工作不多，队伍的凝聚力不强，存在很多队伍建设、部门协调的问题。究其原因主要在于M海关管理沟通不通畅，内耗过多，推诿扯皮的事情过多，领导的领导能力不足等。加之“8.12”事件的发生，事件的后遗症长时间的影响着M海关的工作效率和质量，M海关的关员自上而下的弥漫一种只求自保的处事风气，很多原先平常的事务性工作在办理起来也更加艰难，很多领导干部不敢担当作为，很多部门间变得勾心斗角。这些因素严重制约着M海关的发展，为此有必要在这个关键时期对M海关工作中管理沟通问题进行系统的梳理，使得M海关能尽快调转船头，向正确的方向航行。在深入了解近五年M海关的工作环境、工作方向、工作目标和工作实际的基础上，结合自身的亲身经历与平日积累收集的现实案例的分析，通过认真思考总结，从横向和纵向两个角度记性分析，横向角度运用“组织层面-文化层面-领导层面-关员层面”的思路进行问题分析，发现了管理沟通中的问题，包括职能部门工作惯性大、朝令夕改、推托扯皮、公仆意识淡薄、功利心过重、缺乏工匠精神、领导缺乏主动、领导管理能力不足、官本位思想严重、一次性告知制度执行不力、沟通缺乏真诚等。随后针对管理沟通的问题，从纵向角度运用“发现问题-原因分析-对策阐述”的纵向分析思路对M海关工作中管理沟通的问题进行研究，通过结合M海关工作中的实际情况，剖析出M海关产生管理沟通问题的原因，并一一对照四层问题进行阐述，包括垂直领导体系的影响、官本位思想严重、领导缺乏管理艺术、关员缺乏活力等原因，其中这些原因又在相互影响着，互为因果，导致M海关管理沟通出现了很多问题。最后针对问题和原因逐条给出四个层面的具体对策，包括上下联动形成合力、健全沟通渠道、职能部门担当作为、提高服务意识、强化整体担当意识、弘扬工匠精神、提高领导干部大局观、营造顺畅的关内环境、换位思考、为关员建言献策创造环境、关员积极建言献策等对策。旨在为天津海关更好的发挥自身职能、取得更大的成绩献出一份正能量。
英文摘要：	In recent years, the development of M customs is slow, lack of innovation and quality is not high, completion of innovative work is not much, team cohesion is not strong, there are a lot of team construction, department coordination problems. The main reason is that the management of M customs is not smooth, the internal consumption is too much, the prevarication is too much, the leader leadership is insufficient. Combined with the "8.12" incident, event legacy of the long time the influence of the M customs work efficiency and quality, M customs officers top-down diffuses a self-insurance instead of doing things, many ordinary transactional work in original handle up is more difficult, many did not dare to bear as a leading cadres, become intrigue between many departments. These factors seriously restricts the development of M customs, therefore it is necessary in this crucial period of M management communication problems in the customs work system, make M customs can modulate the bow as soon as possible, in the right direction. In a thorough understanding of nearly five years M customs work environment, work direction and work target and work on the basis of the actual, combined with accumulating experience and daily collection of real case analysis, through careful thinking, memory from two aspects: horizontal and vertical analysis, horizontal Angle using "organizational level - culture - the leadership level - officers level" train of thought to analyze problems, find the problems of management communication, including functional departments work of inertia, constantly changing, dodge wrangling, civil servant consciousness, utilitarian heart is overweight, lack of spirit, lack of initiative, leadership management ability insufficiency, the ranking of serious, one-time told thoughts and enforcement system, communication, lack of sincerity, etc. Then aiming at the problem of management communication, from the longitudinal Angle using "found the problem - root cause analysis and countermeasures in this paper, the" longitudinal analysis of the management ideas of M customs work communication problems are studied, by combining the M in the customs work actual situation, analyzes the M customs causes of management communication problems, and elaborates the control four problems one by one, including the influence of the vertical leadership system, the ranking of thought seriously, lack of leadership management art, officers lack of energy and other reasons, including these reasons and influence each other, each other is cause and effect, lead to M customs management communication appeared a lot of problems. Finally in view of the problems and reasons to give a detailed four aspects of specific countermeasures, including upper and lower linkage to form resultant force and improve the functions of the communication channels, bore as, improve service consciousness, strengthening the whole consciousness, carry forward the spirit, improve the leading cadres of perspective, create a smooth customs environment, Empathy, offer advice and suggestions for the customs to create the environment, the Commissioner actively offer advice and other measures. The purpose is to give Tianjin Customs a better performance of its own functions and make greater achievements to contribute a positive energy.
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