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论文编号：	9367
作者编号：	2120152521
上传时间：	2017/6/20 20:10:33
中文题目：	员工建言行为的发生机制研究——基于“能力—意愿—机会”模型
英文题目：	Study on the Occurrence Mechanism of Employee Voice Behavior : Based on“Ability-Motivation-Opportunity”Model
指导老师：	袁庆宏
中文关键字：	员工建言行为；决策过程；发生机制；能力—意愿—机会；组织管理策略
英文关键字：	employee voice behavior；decision-making process；occurrence mechanism； ability-motivation-opportunity；organizational management strategies
中文摘要：	在当前全球竞争日益激烈和科学技术迅猛发展的背景下，组织的生存环境愈加复杂多变，要求组织持续改进以获得持久的竞争力。组织管理者日益意识到，仅仅依靠管理层的能力和智慧已无法解决组织面临的所有问题，还必须充分发挥全体员工的智慧，鼓励员工参与管理。事实上，员工主动性行为已被看作组织竞争优势及组织成功的源泉，而建言行为作为员工向组织贡献智慧的主动性行为，近年来受到了广泛关注。很多企业为员工提供了正式建言渠道，期望激发员工的创新活力，效果却不甚理想。如何有效激发员工建言行为，仍是当前企业管理实践亟待解决的难题。 当前的建言行为研究存在局限，已有研究主要探讨了个人、领导和组织等层面的因素对建言行为的影响以及建言行为对个人和组织的影响，鲜少从过程视角对建言行为开展研究。建言行为因其挑战性而具有风险性，因此员工选择建言而非沉默是其深思熟虑后的决定，这意味着其中隐含一个复杂严谨的决策过程，而建言者和建言接收者之间的互动又会影响建言者下一次的行为决策。因此，探讨员工建言行为的决策过程和发生机制，为组织引导员工建言行为提供理论分析框架，具有重要的理论与现实意义。 本研究运用文献回顾、访谈法和二手资料分析法等研究方法，在梳理当前建言行为研究进展的基础上，致力于寻找具有理论意义的研究视角，丰富建言行为的研究内容。通过梳理建言研究的发展过程，对比分析不同视角界定的建言内涵，从中寻找视角融合的可能性，尝试整合不同视角界定建言行为的内涵。 在借鉴已有研究有益成果的基础上，探讨员工建言行为的发生机制，通过就建言行为对企业员工进行深度访谈，对访谈内容进行编码分析，构建员工建言行为的决策过程模型。结合国内外知名企业激励员工建言的成功做法和有益经验，为组织引导员工建言行为提出相应的管理策略。
英文摘要：	Under the background of the increasingly fierce global competition and the rapid development of science and technology, the living environment of the organization is becoming more complicated and changeable，requiring continuous improvement of the organization to achieve lasting competitiveness. Managers are increasingly aware that the ability and wisdom of management has been unable to solve all the problems facing the organization, but also should encourage employees to participate in management to give full play to the wisdom of all staff. In fact, the proactive behavior of employees has been regarded as the source of organizational competitive advantage and success，and as an initiative behavior of the staff to contribute their wisdom to the organization, employee voice behavior has been widespread concerned. Many enterprises provide formal mechanism to stimulate employees’ vitality of innovation，but it doesn’t function well. How to effectively motivate employee voice behavior is still a difficult problem to be solved. There are limitations existing in current employee voice behavior research. Previous studies have mainly discussed the influence of the factors of the individual, leader and organization on the behavior of employee voice behavior and the influence of employee voice behavior on the individual and the organization，but seldom from the process perspective to conduct research. Voice makers have to take risks because they may challenge the status quo，so employees choose to voice rather than keep silence is a deliberate decision，which implies a complicated and rigorous decision-making process. Besides，the interaction between the voice maker and the voice receiver will affect the voice maker’ s behavior decision next time. Therefore, it is of great theoretical and practical significance to explore the decision-making process and the occurrence mechanism of employee voice behavior, and provide a theoretical analysis framework for the organization to guide employee voice behavior effectively. In this study, the research methods are application of literature review, interview and secondary data analysis. On the basic of combing the overall progress of current employee voice behavior researches, this study is devoting to seek the significance of theoretical perspective, and enrich the research content of employee voice behavior. By comparing and analyzing the connotation of employee voice behavior from different perspectives to seek for the possibility of the fusion of them，this study integrates different perspectives to define employee voice behavior. On the basis of referencing the beneficial result of existing literatures，this study adopts the process perspective to conduct research on the occurrence mechanism of employee voice behavior and constructs employee voice behavior decision-making process model by analyzing the interview content. Combined with the successful practices and useful experiences of the well-known enterprises, this study puts forward corresponding organizational management strategies to guide employee voice behavior.
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