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论文编号：	9358
作者编号：	2120152520
上传时间：	2017/6/20 17:38:51
中文题目：	企业人力资源共享中心有效性及实现机制研究
英文题目：	Study on the Effectiveness and Realization Mechanism of Human Resource Shared Service Center in Enterprise
指导老师：	袁庆宏
中文关键字：	人力资源共享中心有效性；结构功能分析；组织结构；运作结构；动态能力
英文关键字：	HR shared service center management effectiveness ; structure function analysis; organization structure; operation structure; dynamic capability
中文摘要：	随着经济的快速发展，企业业务范围和组织规模不断扩大，人力资源服务共享被作为一种新的管理手段被越来越多的企业实施，通过进行内部资源的整合来提高企业的管理效率，获得竞争优势。人力资源共享中心将组织内不同部门之间相似的人力资源职能集中到单个服务中心，进行统一的标准化服务交付。理论研究中，对其承担内容、建立过程、特定案例的研究相对比较丰富，但是对共享中心建立之后是否实现其建立目的，达到管理有效性的研究还比较少。而共享中心有效性是否实现以及实现机制对其实现自身价值有重要意义。 本文从结构功能理论出发，针对这一问题进行了结构要素分析，并采用探索性的多案例研究方法对理论框架进行归纳。首先，本文回顾并梳理了人力资源中心及有效性的相关研究文献和基础理论。然后从实现建立目的的视角定义人力资源共享中心有效性的内涵，以资源优化配置为核心，以价值和关注点两个维度构建有效性的四维度模型，即管理成本维度、流程优化维度、服务质量维度和知识共享维度。以结构功能理论为依托，分析共享中心再设计的组织结构和集中与分散结合的运作结构等要素。之后，本文以杜邦中国、施耐德电气（中国）、腾讯三家公司作为案例研究样本，通过二手资料搜集和访谈的方法梳理其共享中心有效性实现过程，分析组织结构、运作结构两个结构要素以及动态能力与有效性功能之间的关系，提出有效性实现机制的理论框架。最后，本文对共享中心有效性评价维度和实现机制得出初步结论，对企业的管理实践提出建议，并指出本研究的不足和未来可能的研究方向。
英文摘要：	With the rapid development of economy, the scope of business and the scale of organization are expanding. In order to improve the management efficiency holding the competitive advantage, human resource shared service (HRSS), as a new management method, has been implemented by more and more enterprises. Being a single service center, Human Resource Shared Service Centers (HRSSC) focus on the human resource functions which used to be performened by different departments in the organization, and serve its client with standardized service products. Many researches tried to explor the charachter of the tasks it takes, setting the establishment process of HRSSC, and doing some case studys to show the nature of the HRSSC. But researches are needed to evaluate whether the HRSSC has reached its purpose, and how to achieve its effectiveness. It is of great significance to realize the effectiveness and the realization mechanism the of the HRSSC. In this paper, based on the structural function theory, the structural elements of this problem are analyzed, and the theoretical framework is summarized by exploratory multi case study. First of all, this research reviews the relevant research literatures and basic theory of Human Resource Center. Then, we definit the effectiveness of HRSSC with the extent to reach its purpose, to optimize the allocation of resources as the core. And bulding the modal of the effectiveness with two dimensions: value and of the focus of the HRSSC,including Management cost, process optimization, service quality and knowledge sharing. Based on the structure function theory, the paper analyzes the organizational structure of the shared service center redesign and the operation structure of the combination of centralization and decentralization. Then, select DuPont Chinese, Schneider electric (China) and Tencent,those three companies as the study sample, by combing the method of secondhand data collection and interview the shared service center for effective implementation process, analysis of the relationship between the structure and the function of the validity, effectiveness of the proposed theoretical framework for realizing mechanism. Finally, this paper draws a preliminary conclusion on the evaluation of the effectiveness of HRSSC and the effectiveness realization mechanism. We try to give some managemnet suggestions, and points out the deficiency of this research and the possible research direction in the future.
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