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论文编号：	8679
作者编号：	2120142866
上传时间：	2016/12/7 9:46:53
中文题目：	IT解决方案供应商Smartsct的项目风险管理研究
英文题目：	The Research on Project Risk Management of IT Solution Supplier Smartsct
指导老师：	周建教授
中文关键字：	项目风险管理；IT解决方案；风险感知
英文关键字：	project risk management; IT solution; risk perception
中文摘要：	论文研究主题是IT解决方案供应商Smartsct公司交付IT解决方案项目的项目风险管理问题。选择的案例项目是Smartsct公司联合IBM销售和技术支持团队，向某国有银行软件开发中心，交付软件资产管理解决方案的项目。 首先，论文介绍了研究背景、问题、研究目的、意义、方法和论文框架。 其次，论文介绍了相关的管理理论。分析了国际标准化组织ISO、美国项目管理协会PMI和英国商务部OGC三方风险管理标准在风险管理概念和管理原则方面的差异，介绍了IT解决方案、项目管理和管理问题分析解决相关的理论。 然后，论文介绍了案例项目的基本概况，包括项目背景和交付对象客户介绍、项目组织结构和角色分工、项目的风险管理情况、提前识别的风险和应对，以及未被识别的遗漏风险和影响、风险直接诱因和遗漏风险的主要附加影响。 随后，论文对项目风险管理问题进行了分析，先从三个方面识别风险管理问题：遗漏风险直接暴露的风险管理问题、与风险管理标准比对的一致性问题和组织维度的风险管理问题，进而对风险管理问题进行分析和研究，包括项目风险管理问题分析解决方法、风险感知偏差的诱因和组织维度的诱因分析。 接着理论结合实践经验，对Smartsct公司交付IT解决方案项目的风险管理提出改进建议，包括：对识别的项目风险管理问题的改进建议、改进建议的实施保障和预计正负收益。 最后对论文进行了总结和展望。
英文摘要：	The research topic of the thesis is the project risk management research of IT solution supplier Smartsct delivering IT solution project. The selected case project is software assets management solution delivery project which was delivered by Smartsct company with the help of IBM sales and technical support team. Firstly, the thesis introduces the research background, problems, research purpose, meaning, methods and thesis framework. Secondly, the thesis introduces the relevant management theories. it analyzes the differences in risk management concepts and management principles of ISO, PMI and OGC. It also introduces concepts and theories related to IT solution delivery projects. Thirdly, it introduces the basic situation of the project, including project background and customer information, project organization structure, roles and responsibilities, project management process stages, project risk management, risks and response identified in advance, occurred risks, direct causes and risk impacts. Fourthly, the risk management problems of the project are studied, the risk management problems are identified from three aspects: the risk management problems of missing risk exposure, the consistency problems of risk management standards and risk management problems of organizational dimension. It analyzes and researches the risk management problems, including management problem analysis and solution methods, management problem main organizational causes and risk perception deviation research. Fifthly, the theories and practical experience are put forward to improve the risk management of Smartsct's IT solution project, which include: the improvement of the identified project risk management, the improvement of the implementation of the supporting management areas and the expected positive and negative returns. Finally, the thesis summarizes and prospects.
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