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论文编号：	7826
作者编号：	2120132929
上传时间：	2015/12/7 14:04:26
中文题目：	公共图书馆参考咨询泛在化研究
英文题目：	The research on public library''s Ubiquity of Reference
指导老师：	柯平教授
中文关键字：	公共图书馆；参考咨询；泛在化参考源
英文关键字：	Public Library；Reference；Ubiquitous source of reference
中文摘要：	伴随着移动互联网时代的到来，通信技术不断发展，信息泛在化环境已经到来。图书馆参考咨询工作经过传统参考咨询、数字参考咨询、移动参考咨询的发展，迎来了新的发展阶段，即泛在化发展模式。公共图书馆参考咨询工作也迎来了泛在化模式的发展契机。本文围绕公共图书馆的参考咨询工作泛在化为中心，采用对比方法和网络调查法，对比高校馆和公共馆之间的泛在化服务差别。然后以山东省图书馆为例，采用调查问卷的方式研究读者对现有移动参考咨询服务的满意程度。通过案例分析发现公共图书馆参考咨询工作目前存在的问题，提出建立泛在化参考源的模式，并阐述公共图书馆建立参考源泛在化模式的服务，希望寻找打破适合公共图书馆采用的参考咨询泛在化模式。 本文的主要内容和结构框架如下： 第一章 绪论。阐述了相关概念以及研究的背景、目的、方法、内容。 第二章 公共图书馆参考咨询泛在化的必要性及可行性。阐述公共图书馆采用参考咨询泛在化的必要性和可行性。 第三章 图书馆目前参考咨询泛在化的调查及分析。选取国内十四家省级公共图书馆、五所高校图书馆为调查对象，对这十九家图书馆移动参考咨询服务、现有的参考咨询泛在化模式进行调查对比。同时对已经开通的服务进行有效性检测。 第四章 案例分析。以山东省图书馆为研究案例，调查公共图书馆现有参考咨询服务，并分析优缺点并发现存在的问题。针对常见问题提出建立泛在化模式并阐述其特点。 第五章 公共图书馆参考咨询泛在化服务管理。本章第一节论述了泛在化的两种模式：物理泛在化和参考源泛在化。然后主要阐述建立参考源泛在化模式的体系、互动方式、实现保障、服务原则、服务规范、质量控制和评价。 第六章 研究结论与展望。本章总结了研究结，并对未来深入研究的方向进行探讨。
英文摘要：	With the arrival of the mobile Internet era, communication technology development, information ubiquitous environment has come. Library Reference Service through traditional reference service, digital reference service, mobile reference service of development, ushered in a new stage of development, that ubiquitous technology development. Public Library Reference Service also ushered ubiquitous mode of development opportunities. This paper focuses on the public library reference work into the Ubiquitous. in the center of contrasting methods and network investigation, Ubiquitous contrast between university libraries and public pavilion difference in service. Then in Shandong Province Library as an example, the way research using questionnaires reader existing mobile reference service satisfaction. Through case studies found that the public library reference work existing problems, proposed the establishment of the Ubiquitous.-reference source in the model, and elaborate public libraries establishing a reference source ubiquitous mode of service, looking to break for provincial public library use the reference ubiquitous mode. The main content and structure of the framework are as follows: Chapter One Introduction. The basic concept elaborated study, research background, purpose, research methods, research content. The second chapter, Public Library Reference ubiquitous Necessity and Feasibility. Elaborate public library reference service using the Ubiquitous. in the necessity and feasibility. Chapter III Reference Library currently ubiquitous of investigation and analysis. Select domestic fourteen provincial public libraries, five University Library for the survey, these nineteen mobile library reference service, the existing ubiquitous mode Reference investigation comparison. At the same time the service has been opened for validity testing. The fourth chapter Case Studies. Shandong Provincial Library as a case study to investigate the existing public library reference service, and analyze the advantages and disadvantages and problems found. For common problems proposed the establishment of the Ubiquitous-in mode and explains its characteristics. Chapter V, Public Library Reference ubiquitous technology service management. The first section discusses the ubiquitous technology of two modes: physical Ubiquitous and reference source ubiquitous technology. Then mainly elaborates establishing a reference source ubiquitous mode of the system, interactive way to achieve security, service principles and service standards, quality control and evaluation. Chapter VI, Conclusions and Prospects. This chapter summarizes the research findings, and the future direction of further research are discussed.
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