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论文编号：	7278
作者编号：	2120123143
上传时间：	2015/6/4 13:48:53
中文题目：	天津地铁6号线工程的利益相关者管理研究
英文题目：	Research on The Stakeholder Management Of Tianjin Metro Line 6 Engineering
指导老师：	戚安邦
中文关键字：	利益相关者；价值链活动；权力/利益矩阵；沟通协调机制
英文关键字：	stakeholder; value chain activity; power/interest matrix; communication and coordination mechanism
中文摘要：	我国经济的飞速发展对工程项目的建设需求与日俱增。工程项目的普及使得工程项目的建设和经营活动日益引发诸多日趋严重的社会问题。工程项目具有投资巨大、建设周期长、影响面广、参与主体众多、系统性强等特点，其顺利实施离不开参与工程建设各方的大力支持，更与受项目实施影响的其他利益群体息息相关。工程项目利益相关者是指在工程项目所有价值链活动中对项目目标实现产生影响或受到项目影响的所有团体或个人。利益相关者的管理是解决利益冲突，实现工程项目目标和工程利益最大化的重要途径和手段。工程项目的成功是所有利益相关者共同努力的成果。在天津地铁6号线工程项目（以下简称“T6工程”）中，利益相关者参与了不同的价值活动，在整个价值活动链中处于不同的位置。所以，在T6工程中每一个利益相关者的利益需求或价值取向不尽相同，他们往往会因为对项目的需求和期望不同而产生冲突和矛盾。T6工程周期长、风险大、涉及利益相关者众多，这些原因使各参与方在项目实施的过程中更容易出现矛盾和冲突为了协调工程中利益相关者之间价值冲突的问题，本文从T6工程实际管理现状入手，采用文献研究法、管理调查法和案例研究法对利益相关者在T6工程价值链活动中的需求和期望进行了分析。结合利益相关者管理理论，对T6工程利益相关者进行识别与定位，对他们的职责、需求和任务关系进行分析，从责、权、利等角度分析各个利益相关者的价值取向对工程项目整体的影响，并对T6工程的利益相关者进行分类讨论。然后根据T6工程利益相关者的界定结果，提出可借鉴和操作的T6工程利益相关者的管理方法，以确保工程整体利益最大化，保证工程顺利完成。
英文摘要：	With rapid development of its economy， China has a large demand for engineering projects. The enlargement of the engineering projects has caused increasingly serious social problems during the constructing and managing process. And the smooth implementation of engineering projects depends on all participators vigorously supports for their characteristics of huge investment， long construction period， wide influence， numerous participators and strong system， as well as other stakeholders affected by the implementation of the engineering project. Engineering project stakeholder refers to all groups or individuals influenced or affected by the engineering project to achieve project goals in all project activities in the value chain. Stakeholder management is the important way and means to solve the conflict of value， realize project objectives and maximize engineering benefit. The success of the engineering project not only relies on the management level of the project manager， but needs the support and participation of the stakeholders. In the real environment，the stakeholders stand on different position in the value chain of the tianjin metro line 6 engineering project（T6 project for short） involve in the different value activities. So， every stakeholder’s requirement or expectation is not the same in the T6 project. Because of the long investment cycle of T6 project and the huge organization structure， the relationships between stakeholders are very complex. Value conflicts and contradictions are likely to happen between them. In order to coordinate the value conflict between stakeholders in T6 project， this paper analyses the requirements and expectations of the stakeholders in value chain from the actual situation of the T6 project management， by literature research method， management investigation method and case study method. Combining with the stakeholder management theory， the identification and location of T6 project stakeholders to their duties， requirements and task analysis， analysis of the influence of the value orientation of the various stakeholders of the project from the overall responsibility， power and benefit angle， and the T6 project stakeholders are discussed. Then， according to the definition of stakeholders in T6 project management， we propose a method and reference operation of the T6 project stakeholders， to maximize the overall interests of the project， to ensure the successful completion of projects.
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