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论文编号：	6456
作者编号：	2120122656
上传时间：	2014/6/10 21:54:07
中文题目：	银行业工作者工作-家庭冲突对工作倦怠的影响研究—以组织支持感为调节变量
英文题目：	Research on The Relationship Between Banking Employees’Work-Family Conflict and Job Burnout：Perceived Organizational Support as Moderator Variable
指导老师：	崔勋
中文关键字：	工作-家庭冲突；工作倦怠；组织支持感；银行业员工
英文关键字：	Work-Family Conflict；Job Burnout；the Perception of the Organizational Support；Bank Employees
中文摘要：	随着经济增长方式的转变，银行业发展改革的需要，同时以余额宝为首的互联网金融产品的迅速发展，为银行业带来极大的冲击，银行业面临改革发展的巨大挑战，银行业从业人员面临巨大的工作压力以及任务指标，同时任务指标与绩效工资紧密相关，导致员工心理压力增大，加班越来越多，工作家庭失衡现象日趋严重，从而产生了工作-家庭冲突。 本研究旨在研究银行业员工工作-家庭冲突，及其引起产生的工作倦怠。同时为了缓解员工工作-家庭冲突，许多银行企业提供多方面的支持性政策，以帮助员工解决工作家庭生活中出现的各种问题。因而，本研究进一步研究银行业员工对组织支持的感知是否会缓解其工作-家庭冲突，减缓工作倦怠。 本研究以角色理论、压力理论和工作要求-资源模型为基础（JD-R），构建了研究的模型和假设，研究银行业员工工作-家庭冲突、工作倦怠之间的关系，以及员工对组织支持感的感知对这两者关系的调节作用。 本研究以银行业员工为调查群体，发放问卷进行实证调查研究，得出以下结论： 第一，银行业员工的工作-家庭冲突对工作倦怠有显著影响。 第二，银行业员工的工作-家庭冲突中工作对家庭冲突与工作倦怠有显著正相关的关系，家庭对工作的冲突与工作倦怠没有显著关系。工作对家庭的冲突对情绪耗竭和去个性化都有显著的正影响作用，但是家庭对工作的冲突对工作倦怠两个维度的影响不显著。 第三，组织支持感在银行业员工工作-家庭冲突对工作倦怠的影响中有显著的调节作用。 第四，组织支持感在银行业员工工作对家庭的冲突与工作倦怠的影响关系中有调节作用，组织支持感在银行业员工家庭对工作的冲突与工作倦怠的影响关系中没有明显关系。 基于此研究结果，本研究提出具体实践指导意见，关注银行业员工的工作与家庭状态，以减少工作-家庭冲突，降低工作倦怠的发生。同时，当员工面临工作-家庭冲突时，组织提供适当支持，包括上级支持、家庭友好策略、弹性工时等，调节其工作-家庭冲突对工作倦怠的影响，在实践中探索如何调节工作-家庭冲突对工作倦怠的影响。
英文摘要：	With the transformation of the patterns of economic growth，and the development and reform of banking industry, the rapid development of Internet financial product, such as Yuebao, brought enormous impacts on banking industry. While banking industry is facing great challenges in further reform and development, Bank employees also are burdened by the huge pressure of work and task index. Task performance indicators closely related to wages, leading to intensified psychological pressure and frequent overtime for employee, on-and-off work imbalance deteriorates, which leads to a work - family conflict. The purpose of this research is to study the conflict between work-family of the bank employees, and the cause of job burnout. Meanwhile, in order to alleviate employees’ work-family conflict, many banks offer a wide range of supportive policies to help employees resolve various problems from family life. Thus, this study further examines whether banking employees’ perception of organizational support will ease their work - family conflict and reducing job burnout. This research based on the role theory and the pressure theory, took the work requirement - resources model as foundation (JD-R), and constructed the research model and the supposition. It studied the relationship between banking work family conflict, job burnout, and employees perceived organizational support perception on the relationship of the two regulatory roles. This research took banking employees as the investigation group; provided the questionnaire for empirical research, and draw the following conclusions: First, employees' work-family conflict has significant influence on job burnout. Second, in the conflict of the work-family, the conflict from work to family has significantly positive effect; the conflict from family to work doesn’t have significantly positive effect. The work-family conflict has significantly positive effect on emotional exhaustion and depersonalization, but the impact of work -family conflict on job burnout was not significant. Third, the perceived of the organizational support plays a significantly regulatory role on the work family conflict on job burnout. Fourth, the perceived of the organizational support could adjust the conflict from family to work, while not significant on the conflict from work to family, as well as job burnout. Based on the results, this research proposed specific practical guidance. More attention should be paid to the conflict of work and family of the banking employee, in order to reduce the occurrence of work-family conflict, reduce the job burnout. At the same time, when the employees at work - family conflict, organization should provide appropriate support, including superior support, family-friendly strategy, flexible working-hours, also adjust the time conflict effects on job burnout, assist the banking employee with pressure relief, and finally, find out how to adjust the pressure effects of conflict on job burnout.
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