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论文编号：	6382
作者编号：	1120090738
上传时间：	2014/6/9 16:01:52
中文题目：	我国高校学生图书馆焦虑及其影响因素研究
英文题目：	Study on Library Anxiety and Influence Factors of University Students in China
指导老师：	徐建华
中文关键字：	图书馆焦虑；实证研究；焦虑研究；影响因素；图书馆焦虑量表
英文关键字：	library anxiety; empirical research; anxiety study; influencing factor;
中文摘要：	计算机和网络技术的迅猛发展，正在改变着整个社会的信息生态环境。对 于图书馆事业，无论是图书馆的发展模式还是用户的信息行为也都随之发生着 变化。高校图书馆是高校发展中重要的组成部分，是为教学和科研服务的学术 性机构；是学生的第二课堂；更是提高学生信息素养的重要基地，在大学生的 学习过程中起着至关重要的作用。然而，在本研究中发现，很多学生在使用图 书馆的过程中会经历使用障碍，如这些障碍不能及时有效地解决便会造成心理 障碍，影响图书馆职能的正常发挥。为此，本研究根据我国图书馆的发展现状， 将高校学生作为研究对象，通过前期研究发现图书馆使用障碍心理在大学生中 普遍存在。根据国内外已有的研究可知，这种现象被定义为图书馆焦虑。经由 半结构化开放式的访谈对图书馆焦虑及其影响因素有了更为深刻的了解，并设 计图书馆焦虑调查问卷。通过对全国范围内分层抽样，选取30 所高校作为本研 究的被试，最终获取有效样本1389 份。经过科学的统计分析，构建了我国当前 图书馆情境下的图书馆焦虑量表，并将其分为资源、检索、制度、员工、知识、 舒适度、情感7 个维度。调查数据显示，我国图书馆焦虑的整体均值为2.78， 与国外研究常模和本研究所得常模相比较，总体均处在中度焦虑的水平，并在 维度及其群体之间呈现出明显的不同，资源维度表现为较高的焦虑水平，情感 维度水平最低。将人口学变量、个人特质因素、学业成绩、信息行为方式、图 书馆培训与检索课作为影响因素，利用独立样本T 检验、单因子方差分析、相 关分析等方法进行了实证分析，并利用多元回归分析，构建了图书馆焦虑的影 响因素模型。尽管图书馆焦虑心理受到诸多因素的影响，有宏观的社会环境因 素、图书馆因素以及用户自身因素等，但图书馆因素是最为主要的因素。最后， 根据研究结论提出了相应的图书馆焦虑缓解策略。本研究的创新点主要体现为： 第一，本研究发现图书馆焦虑在我国高校大学生中的普遍存在，整体处在 一个中度的水平，呈现出在不同维度及不同样本之间的差异，并找到了影响图 书馆焦虑的主要因素。根据研究结论，了解图书馆焦虑形成的原因及其影响因 素，提出解决图书馆焦虑的具体策略，为图书馆今后开展读者服务工作提供参 考。将国外既有的研究数据和本研究所得数据进行对比研究，揭示了彼此间在高校学生图书馆焦虑上的共性和差异，同时也丰富了图书馆焦虑的全球化数据。 第二，本研究在已有量表研究的基础上，按照规范的量表制定流程，修订 并构建一个具有良好信度和效度的图书馆焦虑量表，为以后我国图书馆焦虑的 实证研究提供了强有力的测量工具。根据现阶段我国图书馆现状删除一些不适 宜的条目和维度，并增加了一些新的条目和维度。新的量表不但可以对现如今 图书馆用户进行测量，了解其对图书馆的心理体验，更为以后类似的问题提供 了参考依据。随着实证研究方法在图书馆学领域中越来越受到重视，测量工具 的制定将成为科学研究中的重要环节。 第三，根据分析结果，提出了以图书馆焦虑为导向的图书馆服务的模式。 本研究从用户图书馆焦虑的角度切入，遵循从问题出发并解决问题的研究思路 来开展研究，使得研究更具有针对性。在以往的用户研究中，多数从用户满意 度的视角来进行研究，本研究更侧重于用户在使用图书馆过程中所产生的消极 感受。新的研究视角便于图书馆开展各项具体工作，使图书馆在今后开展用户 服务时做到有的放矢，充分发挥图书馆的职能。 共计图24 幅，表53 个，参考文献234 篇。
英文摘要：	With the rapid development of computer and network technology，the entire society’s information environment is changing. The patterns of library must cater to the need of user's information behaviors. The university library is an important part of the development of universities, as an academic institution for teaching and research services, is the second class of students and the center for information literacy. It plays a vital role in the students' growth process. However, previous studies found that many students would experience barriers in the process of using the library, as these barriers cannot be timely and effectively addressed, psychological barrier will be occurred and have bad influence on the normal functions of the library. In this study, in the context of Chinese library, a long-term qualitative research was conducted for the university students and confirmed the existence of library anxiety among university students. Library anxiety as a negative psychological barrier is under the influence of many factors, but library factor is the primary factor. The study has a more profound understanding of library anxiety and its influencing factors through semi-structured interviews. Finally, 1389 valid samples were obtained through the library anxiety questionnaire, which were from 30 colleges and universities in China. The Library Anxiety Scale is constructed and divided into resource, retrieval, policy, staff, knowledge, comfort, affection seven dimensions. The survey data shows that library anxiety overall average is 2.78, compared with foreign standard and one the study found, in a moderate level of anxiety. The resource dimension is in a highest level of anxiety, but the lowest level of the affection dimension. There are significantly differences between the dimensions and sample groups. The demographic variables, personal characteristics, academic achievement, information behavior, library training and retrieval courses as influence factors, are analyzed by using independent samples T-test, ANOVA, correlation analysis and other empirical methods, and a model of library anxiety factors is also constructed by using of multiple regression analysis. Although the library anxiety is affected by many factors, like social factors, libraries and the user's factors, but libraries is the main factor. The innovations of this study are mainly reflected in: First, this study found that library anxiety prevalence in Chinese university students, which is at a moderate level as a whole, showing the differences in dimensions and samples. The main influencing factors of library anxiety are also found. According to the conclusions, the reasons for library anxiety and its influencing factors are discussed, the specific strategies to solve the library anxiety are proposed, so that library can carry out the user service better in the future. Compared with the foreign research data and the data from the study, the similarities and differences among themselves in the library anxiety on university students are emerged, it also enriches the globalization data of library anxiety. Second, this study develop a new, reliable and valid Library Anxiety Scale based on the existing scale, it will be a measurement tool for the future study in library anxiety field. Some dimensions are removed in previous study, and some dimensions are added in the new situation. The new scale not only can be a tool which can understand their psychological experience of library among library users right now, but also provides a reference for similar questions. With the methodology of empirical research is concerned by researchers in the field of library science, the development of measurement tools will become an important part in scientific research process. Third, this study starts from the perspective of the user library anxiety, following the problem-solving ideas to do research, making research more relevant. According to the conclusions, a new service pattern is proposed to solve the library anxiety. It was from the perspective of user satisfaction in the previous study; this study focuses more on the negative feelings generated by the users in using the library. The library will give full services if the advices are taken. Figure 24, Table 53, and References 234 in total.
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