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论文编号：	5086
作者编号：	2220101021
上传时间：	2013/5/24 18:25:35
中文题目：	全员参与的科室医疗服务质量管理研究
英文题目：	Quality Control Management of Clinical Service with All Staff Participation
指导老师：	张永强教授
中文关键字：	医院科室 全员参与 医疗服务质量
英文关键字：	Quality control；Clinical service；All staff participation
中文摘要：	随着医疗水平的进步，人们越来越注重医院的管理制度及其有效执行，特别是现代医学模式的转变使得医疗活动中的服务质量与医疗质量同等重要。因此，在现代医院管理体系中，直接实施医疗服务的科室医疗服务质量管理已成为学术界和医务界关注的重点和热点。 　　　医疗服务质量管理包括人员、医疗工作、服务传送和制度等多个方面。这些不同的方面共同组成了医院科室管理，并在不同程度上影响着医院的整体管理水平。从某种程度上来说，一个医院管理的成功与否很大程度上取决于其科室医疗服务质量的好坏，甚至对医院在竞争日益激烈的现实环境中生存有着重要影响。医院的科室医疗服务质量如同构成医院管理的细胞，只有每个细胞都健康，身体才能健康灵活活动自如。在传统的理论中，科室医疗服务质量管理仅仅依靠少数行政管理人员和科室领导人完成。随着时代的发展专业人士开始注意到，只有全员参与共同推行医院的相关管理制度才能更好地推进医院的发展。 　　　本文从介绍全员参与科室医疗服务质量管理的意义出发，通过分析我国医疗体系中全员参与科室医疗服务管理的现状，剖析我国医疗机构全员参与医疗服务质量管理工作中存在的问题，如医务人员整体素质参差不齐，医院的管理理念落后以及各项制度建立、执行的缺失等。本文认为，我国医院管理层和医务工作者的服务意识欠缺是造成这一情况的主要原因。本文阐述了实施全员参与医院科室医疗服务质量管理的目标和原则，提出科学性、可行性和可持续性是全员参与医院科室医疗服务质量管理的三大原则。并从可操作的层面重点强调了全员参与医院科室医疗服务质量管理的五大对策。 　　　本文的创新点在于，从理论与实际相结合的角度，对我国医疗机构全员参与医院科室医疗服务质量管理工作做出探索。由于本课题所涉及的领域在我国目前进行的研究较少，希望本文的探讨有助于丰富我国医院管理理论，并将为下一步的深入研究积累宝贵经验。同时对提高我国医院管理水平、提升医疗服务质量、促进医患关系和谐也有所裨益。
英文摘要：	Along with dramatic medical progress, people have payed more and more attention to the development of management system in the medical service organization. More particularly, the transformation of modern medical model leads to that the quality of service is considered as important as quality of care in the medical activity. Therefore, the modern theory enhances quality control of the direct implementation of medical service. The quality control of medical service involve personnel, medical work, service delivery and system etc.. These different aspects form the management of department in medical service organization, and have some affect on the overall level of the management of medical service organization. To some extent, the medical service quality has a great effect on management level, and even survival of medical service organization in the increasingly competitive environment. For medical service organization, individul departments of medical service function as cells, where every healhy cell is critical for whole body to work well. In the traditional systems, it is a small number of administrators and department leaders who engage in the management of medical service departments. However,with the improvement of the era, people have begun to understand that quality control management of clinical service with all staff participation is fundamental and necessary condition for medical service organization to develop further and to improve its management system. 　　　The thesis begins with introdution what meaning of quality control management of clinical service with all staff participation is. Through the retrospective investigation into the current situation of quality control management of clinical service with all staff participation, it is found that the current situation is not good in our country, as there is the overall uneven quality of medical personnel, the old perception about the management of medical service organization, and the lack of the establishment and implementation of the system. Main reason is that manager members and medical staff have not enough service awareness. 　　　Then this thesis describes the objectives of the management of medical service departments with all staff participation, as well as the three implementation principles which include scientific, feasibility and sustainability. 　　　Lastly, the five countermeasures are highlighted to implementation of the management of medical service departments with all staff participation. 　　　This present research attempts to explore the management of medical service departments with all staff participation in our country through above mentions. In China, there is less reseach in the field related with the thesis 　　　Consequently, there is not only theoretical meaning that the hospital management theory will be enriched and precious experience will be accumulated, but also acutal meaning that is benefit to promote the harmonious relationship between doctors and patients, to improve the level of hospital management and medical service quality.
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