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论文编号：	4359
作者编号：	2120102370
上传时间：	2012/6/7 14:27:01
中文题目：	基于工作要求-资源模型的商业银行员工工作倦怠研究
英文题目：	Research on Commercial Bank Staff’s Burnout Based on Job Demand-Resource Model
指导老师：	崔勋
中文关键字：	工作倦怠，工作要求，工作资源
英文关键字：	Burnout , Work demand, Work resource
中文摘要：	随着社会竞争的加剧，人们需要花费更多时间精力去应对工作中的诸多问题，由此导致工作倦怠问题的大量出现。严重的工作倦怠不仅影响个人身心健康，也会降低工作效率并阻碍组织发展，因此工作倦怠的产生与影响值得关注，针对特定行业的员工群体进行工作倦怠研究，更是对深入了解其倦怠状况，并在此基础上制定干预策略有重要帮助。近年来商业银行的快速发展已使其渗入到人们日常生活的方方面面，成为国民经济中的重要组成部分。商业银行提供金融服务的行业性质使其员工群体在保证服务质量的同时也要承受来自绩效指标的巨大压力，相比其他服务业群体而言更容易产生强烈的倦怠感受。因此本研究将关注点聚焦在这一群体上，探讨其工作倦怠的产生机制和可能带来的影响。工作倦怠的形成同时受工作要求和工作资源因素的影响，高要求与低资源的情况下，员工更容易产生强烈的倦怠感，国外学者据此提出了工作-要求模型，通过要求与资源的交互作用探讨其对倦怠的作用机制。考虑到商业银行群体的特殊性质，其在对员工的要求和提供的资源方面也与传统服务业有所不同，鉴于此，本研究采用了工作要求-资源模型，结合行业特征编制工作要求-资源量表进行分析。对于工作倦怠的测量则采用受国内外学者广泛认可的MBI-GS量表，对工作倦怠的三个维度进行测量。本研究以工作倦怠为核心变量，基于工作要求-资源、社会交换等理论构建了研究框架并提出研究假设，探索工作要求-资源模型对工作倦怠的影响，并将工作资源作为调节变量，探索其对于工作要求和工作倦怠关系的影响。在对获得的样本数据进行统计分析后，本研究对假设进行了验证并得出结论，最后根据结论提出了针对商业银行员工工作倦怠问题的管理建议。
英文摘要：	With the increasing social competition, people have to devote more energy to their work, leading to work burnout. Severe job burnoutwill not only harm personal health, but also decrease work efficiency and organizational development. Therefore, this phenomenon needs attention, especially the employee burnout. Research on their burnout can be of great value to strategy making. Nowadays, commercial banks have gained rapid development and their service nature has brought great stress to the employees. So the employees in this particular industry will have to cope with the great tension from performance indicators. Compared with other industries, bank industry is more likely to bring more burnout to the employees. Thereafter, the research will focus on the particular group to study the generation mechanism and the effects it may bring out. Job burnoutis more likely to be influenced by job demands and resource, and it is positively correlated with job demands and negatively correlated with job resource. Foreign scholars have proposed the work-demand model, studying the interactive relationship between the two factors. Considering the specialty of commercial banks and their special demands and resource provided to the employees is very different from the traditional, this resource utilizes the Job Demand-Resource Model. When measuring job burnout, we use the MBI-GS questionnaire which gained general recognition. This research proposed the related propositions, explored the influence of job demand-resource model on job burnout and used job resource as a moderator variable to study its influence on job demands and burnout. After analyzing the data obtained, the research verified the propositions and finally provide some management suggestions to the commercial banks.
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