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论文编号：	239
作者编号：	2120062293
上传时间：	2008/6/17 11:38:04
中文题目：	XA公司基于个人平衡计分卡的绩效
英文题目：	XA company based on Personal p
指导老师：	崔勋教授
中文关键字：	个人平衡计分卡 绩效管理 价值
英文关键字：	personal balanced scorecard; p
中文摘要：	当前，正处在一个急剧变革的时代，面对飞速变化的商业环境、日益激烈的竞争、与日俱增的客户期望，要求管理者既要眼睛向外，关心它的使命及组织绩效；又要眼睛向内，注视那些能使个人取得成就的结构､价值观及人际关系，让平凡的人做不平凡的事。在以知识为基础的组织中，管理工作不是使每个人都成为老板，其任务是使每个人都成为贡献者，管理者应该认识到，组织内部的人是促使组织业绩改善的关键因素，他们必须认识到，在未来，是人—而不是成本的节约或者产品的创新，将决定他们是市场的佼佼者还是落后者。员工绩效管理将是未来管理中的重点，员工能力提升是确保公司顺利发展的关键。 本文首先分析了绩效管理相关理论，及目前个人平衡计分卡开发存在的问题，在此基础上，以XA公司为背景，结合公司开发设计个人平衡计分卡绩效管理系统的实际情况，深入探讨了个人平衡计分卡在员工绩效管理中的运用，强调了组织绩效改善与员工能力发展提升之间的关系，提出了个人平衡计分卡在公司成功实施的关键条件及改进措施。 最后，本文得出结论：个人平衡计分卡通过设置价值、客户、价值创造、学习与成长四个维度，将员工职责、目标、能力、绩效、激励、协同有机进行统一与整合，实现价值创造、价值评价与价值共享的全过程管理。个人平衡计分卡强调价值共享和价值贡献相结合，把个人发展与公司发展有机融合起来，构建了科学有效的员工绩效管理体系，从理论上实现了个人利益与组织利益之间的平衡，从而更有利于提升员工能力，实现了公司价值最大化。
英文摘要：	Enterprises are currently engaged in a revolutionary age, facing changeable commercial environment, increasingly keen competition and higher customer’s expectation, which requires that the management, on one hand, should focus on the company’s mission and achievements, on the other hand, concentrate on its internal organization, value and human relationship that enables individual success and helps ordinary employees accomplish marvelous things. In an organization based on knowledge, the task of the management is not to make everybody become the boss but to make everybody a contributor. Employees should be viewed as the final driving force strategically. The management should realize that the employees are the key factor that improves the profits. Also should they realize that in the future, it is the employees rather than the cost economy or the product innovation that will distinguish the successful companies from the unsuccessful ones. Therefore, the staff management performance is the key to improve the employees’ abilities and to ensure the company’s healthy development. This thesis analyzes the relative theories about performance management and the problems existing in the current personal balanced scorecard firstly. On this basis, Taking XA company as an example, the researcher probes into the application of the personal balanced scorecard in the performance management, emphasizes the relationship between the improvement of the performance management and employees’ ability advancement and analyzes the factors that influence the effective application of the personal balanced scorecard and the possible solutions. Finally, the thesis draws some conclusions: the personal balanced scorecard integrates staff responsibilities, objectives, capabilities, achievements, stimulation with cooperation to realize the systematic management of value creation, value assessment and value sharing by setting four dimensions, namely, value, customers, value creation, learning and growth. The personal balanced scorecard puts emphasis on the combination of value sharing and value contribution, inosculates individual development with company development and constructs a scientific and effective performance management system, which maximizes the balance of individual benefits and the company’s systematically and therefore favors the staff capacity hoisting and the company’s development further.
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