联系我们

论文查询结果	返回搜索

论文编号：	14097
作者编号：	2120213371
上传时间：	2023/6/9 9:11:23
中文题目：	基于意义建构理论的老年人政府信息需求研究
英文题目：	Research of the Elderly’s Government Information Needs Based on Sense-Making Theory
指导老师：	王芳
中文关键字：	老年人；政府信息需求；意义建构理论
英文关键字：	the elderly; government information service; sense-making theory
中文摘要：	随着我国人口老龄化程度的逐步加深，满足老年人多层次和多样化的需求日益成为值得关注的问题，其中政府信息需求是老年人的刚性需求，老年人的日常生活离不开医疗保险和养老保险等方面的政府信息，因而有必要对老年人的政府信息需求进行研究。作者梳理了国内外的相关文献，发现当前较为缺乏从老年人视角出发探究其政府信息需求的研究，因此本文以具有鲜明用户导向特色的意义建构理论为指导，研究老年人政府信息的需求内容、需求实现和二者的影响因素，并基于此提出满足老年人政府信息需求的优化策略。 本文以19 名老年人作为访谈对象，采用半结构化访谈对其政府信息需求进行调研，并利用编码方式处理访谈所得的文本和数据，以意义建构理论的视角分析老年人的政府信息需求，得出了以下结论：老年人的政府信息需求内容包括生理信息需求、安全信息需求和自我实现信息需求；老年人的政府信息需求是在客观信息源和信息渠道，以及老年人主观认知的共同作用下实现的，客观信息源包括子女、朋辈、政府和社区，信息渠道包括线下面对面、子女电话、政府电话、政府官网和社区微信群等，主观认知包括老年人对信息源和相应信息渠道的信息质量、便利程度和情感负荷的认知；老年人的政府信息需求内容和需求实现会受到身心状态、城乡背景和社会关系因素的影响。这些研究结果有助于以老年人实际需求为导向制定政府信息服务策略，更好地满足老年人的政府信息需求，提升老年人的获得感、幸福感和安全感。
英文摘要：	With the gradual deepening of the aging population in China, meeting the multi-level and diverse needs of the elderly has become a noteworthy issue. Among them, government information needs are the rigid needs of the elderly, whose daily lives cannot lack of government information such as medical insurance and endowment insurance. Therefore, it is necessary to study the government information needs of the elderly. The author has reviewed relevant literature at home and abroad and found that there is currently a lack of research to explore government information needs from the perspective of the elderly. Therefore, this article, guided by the sense-making theory, studies contents, realization of the elderly’s government information needs, and factors influencing the needs. Based on these results, the article also proposes better strategies for government information services. This article takes 19 elderly people as the interviewees, uses semi-structured interviews to investigate their government information needs, and uses coding method to analyze the data. It finally reaches the following conclusions: The contents of the elderly’s government information include physiological information needs, security information needs and self-actualization information needs. The elderly meets their needs through the joint action of objective information sources & channels and subjective cognition. Objective information sources include children, peers, government, and community. Objective information channels include offline face-to-face, phone calls to children, phone calls to government, government official websites, and community WeChat groups. Subjective cognition includes the elderly's understanding of information quality, convenience level and affective load. The government information needs of the elderly are influenced by factors including physical and mental status, urban and rural backgrounds and social relations. These research results can help government information service strategies, and also enhance the elderly’s sense of gain, happiness, and security.
查看全文：	预览  下载(下载需要进行登录)