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论文编号：	11902
作者编号：	2220160839
上传时间：	2020/8/4 14:46:35
中文题目：	H物业公司员工绩效管理改进研究
英文题目：	Research on Improvement of the Performance
指导老师：	刘俊振
中文关键字：	物业公司；员工绩效管理；员工绩效考核；体系优化
英文关键字：	Property company；Employee performance management；Employee
中文摘要：	随着科技的发展，城镇化建设速度日益提升，各种商业、公共住宅项目发展极为迅速，人们的住房和办公等方面的需求，呈现出显著的变化，在此背景下物业管理服务要求也在不断提升，这也让物业管理在当前的影响力开始不断提升。实际上，很多大中型城市，都在积极的推动物业管理制度的构建，相关的物业公司管理模式也逐渐走向成熟，相关的企业数量也在持续增多，这让该行业也面临着较为激烈的竞争。在大的硬件环境不断改善的背景下，业主开始对物业的服务水准有了更高的要求，这些都为相关企业的服务能力和管理水平都提出了较高要求，只有不断提升自身，才能获得竞争优势，这也是市场经济体制发展下的必然结果。物业公司在当前激烈的市场竞争中，要想获得更高的市场份额，赢得民众的好口碑，打造品牌形象，构建行业标杆，就需要物业公司苦修服务内功，就需要不断进行业务服务创新，努力提高自身管理水平，而在企业管理领域，人力资源管理无疑是其核心，与此同时，绩效管理自然就是人资的重点内容，而且，绩效管理能够更好的帮助企业实现成本领先战略，进一步增强企业的核心竞争力。这些都让企业积极的在研究和实践绩效管理。虽然一些企业在这方面存在着认识的误区，相关的职能部门在操作层面也缺乏正确的思路和工具，在实际践行的过程中，会出现很多的问题，导致绩效管理不能真正起到推动企业发展的作用。所以，当前绩效管理也成了很多企业重要研究和关注的课题。本文在相关绩效管理理论的指导下，对 H 公司现行绩效管理体系展开研究，并深入的分析了其管理体系中存在的问题，并借助与绩效管理相关理论以及 H物业公司管理的实际情况进行绩效管理优化设计。首先，通过阐述了研究的目的和意义，通过对国内外研究现状的以及相关理论的分析，对绩效管理体系的构建奠定理论基础。在此基础上，通过调查并对数据进行统计，分析对 H 物业公司绩效管理存在的问题，并进行了成因分析。在相关绩效管理体系设计原则以及构建方的指导下，采用平衡计分法的 KPI 对 H 物业公司的管理体系进行优化设计，对员工绩效计划、员工绩效推进与实施、员工绩效考核与评定、员工绩效分析与改进以及绩效控制等方面进行改进设计，进一步完善了绩效考核体系。最后，为保障优化后绩效管理体系的实施，从组织、分工以及制度、相关人员能力提升以及财务预算几个方面提出了具体的保障措施。
英文摘要：	With the development of science and technology, the speed of urbanization construction is increasing, various commercial and public housing projects are developing rapidly, and the demand for housing and office is showing significant changes. In this context, property management service requirements are also Continuous improvement, which also makes the current influence of property management continue to increase. In fact, many large and medium-sized cities are actively promoting the construction of property management systems, and the management model of related property companies is gradually maturing, and the number of related enterprises is also increasing, which makes the industry also face fierce competition. . In the context of continuous improvement of the large hardware environment, the owners have begun to have higher requirements for the service level of the property. These have put forward higher requirements for the service capabilities and management level of the relevant enterprises. Only by continuously improving themselves can they be obtained. Competitive advantage, this is also the inevitable result of the development of the market economic system. In the current fierce market competition, in order to gain a higher market share, win the public's good reputation, build a brand image, and build an industry benchmark, the property company needs the property company to practise its internal services, and it needs to continuously carry out business service innovation. Efforts to improve their own management level, and in the field of enterprise management, human resource management is undoubtedly its core. At the same time, performance management is naturally the key content of human resources, and performance management can better help enterprises achieve cost leadership strategy, further Enhance the core competitiveness of the company. These allow companies to actively research and practice performance management. Although some enterprises have misunderstandings in this aspect, the relevant functional departments lack the correct ideas and tools at the operational level. In the process of actual practice, there will be many problems, which may cause performance management to not really promote the Abstract IV enterprise. The role of development. Therefore, current performance management has become an important research and concern of many companies. Under the guidance of relevant performance management theory, Thesis studies the current performance management system of H company, and deeply analyzes the problems existing in its management system, and uses the theory related to performance management and the actual situation of H property management to perform. Manage optimized designs. Firstly, by expounding the purpose and significance of the research, through the analysis of the research status at home and abroad and related theories, the theoretical foundation of the performance management system is laid. On this basis, through the investigation and statistics of the data, the problems of performance management of H property company are analyzed, and the cause analysis is carried out. Under the guidance of the relevant performance management system design principles and construction methods, the KPI of the balanced score method is used to optimize the management system of H Property Company, the employee performance plan, employee performance promotion and implementation, employee performance appraisal and assessment, and employees. The performance analysis and improvement and performance control were improved and the performance appraisal system was further improved. Finally, in order to ensure the implementation of the optimized performance management system, specific safeguard measures are proposed from the aspects of organization, division of labor, system, related personnel capacity improvement and financial budget.
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