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论文编号：	11511
作者编号：	2320170506
上传时间：	2019/12/26 16:52:05
中文题目：	A公司离岸外包项目移管研究
英文题目：	A Study on Project Transition Management of Offshore Outsourcing of Company A
指导老师：	田莉
中文关键字：	金融服务离岸外包 自建离岸外包服务中心 项目移管流程
英文关键字：	Offshore Outsourcing Self Built Global Outsourcing Center
中文摘要：	随着经济全球化和金融国际化的大趋势下，金融业务外包已经发展成为国际服务外包业的主要领域，并在20世纪初发展突飞猛进。众多大型金融服务机构和银行为了节省人力成本，提高运营效率，使有限的资源配置于具有战略意义的业务领域中，从而在日益激烈的竞争中提高其核心竞争力，纷纷将其业务价值链中的非核心业务以及非增值部分进行外包安排。通过把业务外包给在本国之外的第三方国家的离岸外包运作方式是实现以上目标的主要途径，因此其作为外包领域中的重要部分具有典型的研究意义。近些年来，最新趋势是越来越多大型金融机构和外资银行通过自建离岸外包运营中心的方式实现战略转型以及规避外包风险。A公司在全球拥有四家外包运营中心，分别承接全球对应行政区域的离岸外包业务。 本论文运用理论研究和案例分析相结合的形式进行论述，通过整体介绍金融业外包发展背景和现状，对金融业务离岸外包产生的动因和价值做出浅显的定性分析。在理论研究方面分别引用了交易成本理论，核心竞争力理论，价值链理论，从三个不同角度阐述了以上理论对外包决策的分析和作用。作者结合A公司的发展历史和经营现状提出自建离岸外包中心的运营模式，自建离岸外包中心的驱动力和带来的价值以及A公司离岸外包中心承接业务特点。 由于银行特殊的行业限制，监管局对于外包的方法和流程等有严格的监管制度。A公司通过成立项目移管部门来实施项目移管工作。作者根据本人的工作职责和经验，总结项目移管过程中遇到的管理问题和成因，着重通过外包决策的可行性分析，外包范围甄选和确定的方法，项目移管实施落地流程对以上问题提出相应解决方案和实施方法。在案例分析过程中， 对以上提到的三种理论概念有不同程度的应用。最后章节提出在项目移管前和项目移管后的风险识别以及风险管控方案，进一步总结了外包实施前后的风险识别和管控办法。
英文摘要：	With the trend of economic globalization and financial internationalization, financial outsourcing has become the main field of international outsourcing service industry, and enjoyed rapid growth in the early 20th century. In order to achieve cost arbitrage, improve operation efficiency and allocate limited resources to its core value business, many large financial service institutions and banks have outsourced their non-core business to third party to gain an edge over their competitors. Offshore outsourcing, as an important part of outsourcing field, is the main way to achieve the above goals by outsourcing business to third-party service providers outside its domestic country. In recent years, more and more large financial institutions and foreign banks set up their own offshore global operating center to achieve their strategic goals and avoid outsourcing risks. Company A owns four global business centers globally to undertake its offshore outsourcing business from its subsidiaries from different countries. This thesis uses the combination of theoretical research and case analysis. Firstly, it introduces the overall financial outsourcing industry development background and current status makes a simple qualitative analysis of its motivation and value of financial offshore outsourcing. In theoretical research, the author cites transaction cost theory, core competence theory and value chain theory to explain the impact on outsourcing decision-making from three different perspectives. The author puts forward the driving force and value of self-built offshore global operating center, and the latest characteristics of its undertaking business. Due to the industry restrictions of the company A, the regulatory authority has strict regulatory policy for outsourcing methods and processes. Company A implements project transition by establishing Project Transition department in order to meet with regulatory requirements. According to my work responsibilities and experience, the author summarizes the problems encountered in the process of project transition management, and addresses the problem mentioned above by elaborating the feasibility assessment of outsourcing decision-making, the selection and determination of outsourcing scope and the implementation of project transition. In the case study part, the three theoretical concept is applied to different extension. The last part, the author summarizes and elaborate the risk identification and control method before and after the project transition phase.
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