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论文编号:10668 
作者编号:2120163280 
上传时间:2018/12/8 12:00:56 
中文题目:市级公共图书馆读者服务配套设施调查与策略研究 
英文题目:Investigation and Strategy Research on Reader Service supporting facilities of City Public Library 
指导老师:柯平教授 
中文关键字:公共图书馆,读者服务,配套设施,策略 
英文关键字:public library, reader service, supporting facilities, tactics 
中文摘要:公共图书馆读者服务配套设施是公共图书馆中不可缺少的重要元素,本文依据《第六次全国县级以上公共图书馆评估标准细则》,将公共图书馆服务读者的存包设施、饮水设施、复印打印设施、商店、餐厅、咖啡厅等划定为公共图书馆读者服务配套设施。研究从存包设施规模和布局、饮水设施数量和分层占比、打复印设施分布和收费情况、商店布局和文创产品、读者餐厅、咖啡厅的分布和服务情况、其他读者服务配套设施六个方面入手,选取河北省9个具有代表性的市级公共图书馆作为调查研究对象,运用网络调查法、实地调查法、问卷调查法、访谈法分析和归纳河北省市级公共图书馆存包设施、饮水设施、打复印设施、商店、读者餐厅、咖啡厅的规模、布局特征、服务效果等,以期为河北省及其他地区的公共图书馆读者服务配套设施提供合理的设置策略,并为补充和完善公共图书馆读者服务配套设施提供一定的借鉴和思考。 研究的主要内容和结论如下: 第一,存包设施数量与图书馆建筑面积、阅览席位个数、日均读者流通人次具有显著的相关关系,河北省市级公共图书馆存包设施数量随各因素数量增加而增加,在设置存包设施规模时充分考虑了图书馆建筑面积、阅览席位个数、日均读者流通人次这三个影响因素。存包设施密度受其他因素影响不大,基本保持在0.009132~0.018312个/m2的范围。由不同功能分区存包设施数量的赫芬达尔指数发现9个公共图书馆的存包设施分布是不均匀的。针对存包设施的问题,提出综合的存包设施规模设置优化策略。 第二,河北省市级公共图书馆饮水设施数量在设置时未充分考虑建筑面积、阅览席位、读者流通人次等因素,基本保持在1.697个~7.192个的范围。饮水设施分层占比受其他因素影响不大,基本保持在37%~84%的范围。饮水设施供水安全和定期水质监测亟需落实。 第三,9个河北省市级公共图书馆有6个设置有打复印设施,一般分布在总服务台处和报刊阅览室。针对打复印设施设置的收费问题、版权问题和分布位置等提出了优化策略。 第四,在商店设置上,仅秦皇岛市图书馆设有自助饮料售卖机、邯郸市图书馆在馆内设有书店,沧州市图书馆在市内设有9家城市书吧,并在文创产品研发上走在了市级公共图书馆的前列。针对读者商店设置提出了优化策略。 第五,读者餐厅、咖啡厅方面,仅唐山市图书馆和沧州市图书馆在馆内设置了读者餐厅和咖啡厅,并提出优化策略。 第六,参考9个市级公共图书馆个别较为先进读者服务配套设施作为优秀案例对其他公共图书馆提出合理建议。  
英文摘要:Public library reader service supporting facilities are indispensable important elements in public libraries. According to the "Sixth National Standards for the Evaluation of Public Libraries at County Level and Above", the storage facilities, drinking facilities, copying and printing facilities, shops, restaurants, cafes and so on are designated as public library reader service supporting facilities. The study includes the scale and layout of the depository facilities, the number of drinking facilities and the proportion of stratification, the distribution and charging of photocopying facilities, the layout of stores and cultural and creative products, the distribution and service of readers' restaurants and cafes, and other reader service facilities. In this dissertation, nine representative municipal public libraries in Hebei Province were selected as the research objects, and the network survey method, field survey method, questionnaire survey method and interview method were used to analyze and summarize the municipal public libraries’ deposit facilities , drinking facilities, photocopying facilities, shops, restaurants and cafes, including their scales, layout features, service effects, etc. The research is devoted to provide a reasonable setting strategy for the public library reader service facilities in Hebei Province and other regions, and to supplement and improve the public library reader service supporting facilities. The main contents and conclusions of the study are as follows: First, the number of depository facilities has a significant correlation with the library building area, the number of reading seats, and the average number of readers per day. The number of depository facilities in the municipal public libraries in Hebei Province increases with the increase of the number of the factors above. When the public libraries in Hebei Province considered the scale of the depository facilities, the influencing factors of the library's building area, the number of reading seats, and the average number of readers per day are considered. The density of the storage facilities is not affected by other factors, and it is basically maintained in the range of 0.00913 to 0.0118312/m2. The Herfindahl Index, which counts the number of different functionally-distributed facilities, found that the distribution of the deposit facilities of nine public libraries was uneven. Aiming at the problem of depositing facilities, this dissertation proposes an optimization strategy for the scale of storage facilities. Second, the municipal public libraries in Hebei Province did not fully consider the factors such as the construction area, reading seats, and circulation of readers, when they installed drinking facilities. And the number of drinking facilities is basically remained in the range of 1.697 to 7.192. The proportion of stratification of drinking facilities is not affected by other factors, and it is basically maintained in the range of 37% to 84%. Water supply safety and regular water quality monitoring in drinking facilities need to be implemented. Third, there are 6 sets of 9 copying facilities in the municipal public libraries of Hebei Province, which are generally distributed in the general service desks and newspaper reading rooms. An optimization strategy is proposed for charging issues, copyright issues, and distribution locations of copying facilities. Fourth, in the store setting, only the Qinhuangdao City Library has a self-service beverage vending machine, and the Handan City Library has a bookstore in the library. The Cangzhou City Library has 9 city book bars in the city and their cultural and creative products development is at the forefront of municipal public libraries. An optimization strategy is proposed for the reader store’s setup. Fifth, in terms of readers' restaurants and cafes, only the Tangshan Library and the Cangzhou Library have set up reader restaurants and cafes in the library. Optimization strategies are proposed. Sixth, to make reasonable suggestions for other public libraries, the 9 advanced public library's advanced reader service facilities are referred as an excellent case.  
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